Friday, September 24, 2010
1:00 pm - 2:00 pm EDT
Service Level Management is one of the vital components for delivering quality IT Services to your customers and for meeting customer’s expectations. Yet many organizations don’t put enough emphasis and focus on agreeing Service Levels, or reporting against those levels. Many organizations measure components of IT as a service (e.g. 99.99% Server availability) and not the entire service to the customer.
After the summer break, our webinar series on IT Service Management will continue as we examine the requirements of the two relationship processes defined by ISO/IEC 20000-1. We will also look at how these contribute to the overall success of delivering IT Services. This session will also include an overlay of Business Continuity in IT Services and what should happen within your organization.
Presenter: Robert Whitcher
Rob is BSI Americas Product Manager for IT Service Management (ISO/IEC 20000), Information Security Management (ISO/IEC 27001) and Business Continuity (BS 25999). He is an Information Security and IT professional with over 34 years experience within the IT industry and more than 24 years experience in Information Security, Privacy and Business Continuity.
