BSI offers a complete range of IT Service management classes. Please select a course below to see more details and view the course schedule.
This course provides students with the necessary understanding of the ISO/IEC 20000 requirements.
This course introduces the concepts needed to understand, develop, and implement an IT service management system.
This course provides students with the necessary understanding of ISO/IEC 20000 and the steps required to conduct internal audits of an IT service management system.
This course provides students with the skills and knowledge to conduct and lead effective IT service management system audits in accordance with the requirements of ISO/IEC 20000-1:2005 and ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.”
During this course participants will be introduced to a best practices approach to Service Management that represents the experiences of some of the best run IT organizations in the world.
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