BSI offers a complete range of IT Service management classes. Please select a course below to see more details and view the course schedule.
This course provides students with the necessary understanding of the ISO/IEC 20000 requirements.This course is offered as public and onsite training.
This course introduces the concepts needed to understand, develop, and implement an IT service management system.This course is offered as public and onsite training.
This course provides students with the necessary understanding of ISO/IEC 20000 and the steps required to conduct internal audits of an IT service management system.This course is offered as public and onsite training.
This course provides students with the skills and knowledge to conduct and lead effective IT service management system audits in accordance with the requirements of ISO/IEC 20000-1:2005 and ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.”This course is offered as public and onsite training.
This course will teach Process Owners how to more effectively respond to and/or eliminate incidents and problems reported to the Service Desk.This course is offered as public and onsite training.
This course will teach you how to minimize adverse effects and improve efficiencies when releasing changes by applying ITIL best practices.This course is offered as public and onsite training.
During this course participants will be introduced to a best practices approach to Service Management that represents the experiences of some of the best run IT organizations in the world.This course is offered as public and onsite training.
This course is designed to provide a comprehensive knowledge base and practical skills for anyone interested in implementing or improving software quality engineering techniques and practices in their organization.This course is offered as onsite training.
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