IT Service

BSI offers a complete range of IT Service management classes. Please select a course below to see more details and view the course schedule.

Onsite TrainingPublic TrainingeLearning

 

Understanding and implementing courses

Understanding ISO/IEC 20000-1:2005: One day course

Onsite TrainingPublic TrainingThis course provides students with the necessary understanding of the ISO/IEC 20000 requirements.

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Implementing ISO/IEC 20000-1:2005: Two day course

Onsite TrainingPublic TrainingThis course introduces the concepts needed to understand, develop, and implement an IT service management system.

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Auditor courses

ISO/IEC 20000-1:2005 Internal auditor: Three day course

Onsite TrainingPublic TrainingThis course provides students with the necessary understanding of ISO/IEC 20000 and the steps required to conduct internal audits of an IT service management system.

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ISO/IEC 20000-1:2005 Lead auditor: Five day course

Onsite TrainingPublic TrainingThis course provides students with the skills and knowledge to conduct and lead effective IT service management system audits in accordance with the requirements of ISO/IEC 20000-1:2005 and ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.”

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ITIL courses

Foundations

Onsite TrainingDuring this course participants will be introduced to a best practices approach to Service Management that represents the experiences of some of the best run IT organizations in the world.

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Training in the Americas

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