BSI’s “ISO 20000-1:2011 Requirements” competency-based 2-day course teaches a general understanding of the concepts of the ISO 20000-1:2011 standard and how it provides a framework for the adoption of an integrated process approach to effectively deliver information technology services to meet business and customer requirements. An experienced instructor explains the clauses of ISO 20000-1:2011 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions.
Read More
This course provides students with the necessary understanding of the ISO/IEC 20000 requirements.
Read More
This course introduces the concepts needed to understand, develop, and implement an IT service management system.
Read More
BSI’s “ISO 20000-1:2011 Internal Auditor” competency-based 3-day course teaches a general understanding of the concepts of the ISO 20000-1:2011 standard and the principles and practices of effective internal audits in accordance with ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.” Experienced instructors explain the clauses of ISO 20000-1:2011 in detail and guide students through internal audits that are required for an information technology service management system based on ISO 20000-1:2011. Students gain necessary auditing skills through a balance of formal classroom tutorials, practical role-playing, group workshops, and open forum discussions.
Read More
BSI’s “ISO 20000-1:2011 Lead Auditor” competency-based 4-day course teaches a general understanding of the concepts of the ISO 20000-1:2011 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.” Experienced instructors explain the clauses of ISO 20000-1:2011 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role playing, group workshops, and open forum discussions.
Read More
