ITIL has become the standard IT Service Management within the largest government agencies and programs. ITIL V.3 Certification is a must in order to remain competitive within the Federal Government IT marketplace. The successful Implementation of ITIL V.3 best practices has proven to increase organizational efficiencies, help reduce operating costs and improve end user satisfaction. Participants will be introduced to a best practices approach to Service Management that represents the experiences of some of the best run IT organizations in the world. At the conclusion of the session, participants will be administered the required exam to achieve ITIL Foundation certification in IT Service Management. Certification is sanctioned by EXIN (Examination Institute for Information Science), an independent non-profit organization that oversees ITIL certification in various countries around the world.
Learning Objectives
- Prepare for and take ITIL Foundations V.3 exam
- Be introduced to Best Practices in IT Service Management based on the ITIL V.3 Framework
- Gain an awareness of:
ITIL terminology
Generic ITIL Concepts, Processes, Functions and Roles
Technology and Architecture to support ITIL practices for Service Management
- Gain knowledge and understanding of each ITIL Process and comprehension of their functions:
The components of Service Management as a Practice
The Service Lifecycle
Key Principles and Models of ITIL practices for Service Management
ITIL Qualification scheme
Course Materials
Students receive comprehensive course manuals with reference materials.
Who Should Attend
IT professionals and government contractors need to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management and an excellent course for government contractors with access to secure networks.
Duration
Course times:
- Day 1: 8:00 am - 5:30 pm
- Day 2: 8:00 am - 5:30 pm
- Day 3: 8:00 am – 3:00 pm
- Includes a 60 minute, 40 question, and multiple-choice exam. An independent examination body marks the exam
Prerequisite
None
Course Logistics
EXIN Certification Exam.
Certificates of attendance are provided at the conclusion of the course.
Student : Instructor Ratio - 20:1
