ITIL Release and Control Practitioner’s five day course will teach you how to minimize adverse effects and improve efficiencies when releasing changes by applying ITIL best practices. This course defines the processes and functions that are required for achieving control and stability within an IT infrastructure change and release process. The class consists of four days of lectures and activities and one day for review and examination.
Learning Objectives
- Prepare for and take the ITIL Practitioner Release and Control (IPRC) Certification Exam
- Plan and direct key activities for Change Management, Release Management and Configuration Management
- Define the monitoring and reporting of key performance indicators and achievements
- An understanding of the benefits, challenges and costs associated with effective Configuration, Change, and Release Management
- The requirements for policies, processes, procedures and work instructions
- The importance of measurements and reporting and how to use them for finding and recommending continuous improvements
Course Materials
Students receive comprehensive course manuals with reference materials.
Who Should Attend
- Process Managers
- Process Coordinators for Configuration, Change and Release Management
- IT Managers, Supervisors or Team Leaders
- Network, System, and Website Managers
- Application Developers
- Service Desk Staff
Duration
Course times:
- Day 1: 8:00 am - 5:30 pm
- Day 2: 8:00 am - 5:30 pm
- Day 3: 8:00 am - 5:30 pm
- Day 4: 8:00 am - 5:30 pm
- Day 5: 8:00 am - 5:30 pm
Prerequisite
- Foundation Certificate in IT Service Management
- Two or more years experience in IT Service Management
At least two weeks prior to attending the course, participants should read the Configuration Management, Change Management, and Release Management chapters from ITIL's Service Support book.
Course Logistics
EXIN Certification Exam.
Certificates of attendance are provided at the conclusion of the course.
Student : Instructor Ratio – 20:1
