BSI's "Understanding ISO/IEC 20000-1:2005" course provides students with the necessary understanding of ISO/IEC 20000-1:2005. The course discusses the benefits of implementing an IT Service Management system and how conformity to ISO/IEC 20000-1:2005 will impact the day-to-day operations of IT personnel and the organization as a whole. Additionally, the course discusses the differences between BS 15000-1:2002 and ISO/IEC 20000-1:2005.
Learning objectives
- Understand the Purpose of ISO/IEC 20000-1:2005
- Understand the Role of Service Management Processes
- Understand the Individual Requirements of ISO/IEC 20000-1:2005 and How They Apply to IT Service Management Systems
- Learn Basic ISO/IEC 20000-1:2005 Implementation Steps
- Understand the ISO/IEC 20000-1:2005 Certification Scheme
Course materials
Students receive comprehensive course manuals with reference materials.
Who should attend
- Staff tasked with managing, implementing, or operating within an IT Service Management system
- Consultants and others who wish to gain an understanding of ISO/IEC 20000-1:2005.
Prerequisite
This is an introductory course designed for individuals with little or no previous knowledge of ISO/IEC 20000-1:2005. However, basic knowledge of IT service management is highly recommended.
