This 2-hour eLearning course is designed to provide students with a working understanding of the basics of the root cause analysis process. The course covers key concepts and methodologies developed and used by the quality management industry to solve complex problems that can impact customer satisfaction and the bottom line.
The “8 Discipline Approach” (8D) is explained in detail using case study information that provides students with a strong understanding of how 8D can be applied to both the manufacturing and service industries. Additional problem solving tools, such as process mapping and Pareto Analysis, are also discussed.
The course is divided into the following six sections:
- Introduction
- Basic problem solving
- Problem solving tools
- 8D approach
- Conclusions
- Quiz
The course includes interactive graphics, animations, and a 40-question quiz designed to test students’ knowledge of the root cause analysis process.
Prerequisite
No prerequisite is necessary, although experience with ISO 9001:2008 is beneficial.
Topics covered
- To understand the use of a structured model for systematically addressing problem solution
- To provide practice in the use of key problem solving tools
- To understand the application and interaction of various root cause analysis tools and techniques
- To provide a documentation model for the management of the problem solving process
Who should attend
- Professionals responsible for implementing corrective actions
- Professionals who wish to use a formal problem solving methodology for the purpose of continual improvement
- Professionals from organizations that wish to increase customer satisfaction, efficiency, or sales
Course timing
Approximately two hours to complete.
System requirements
Minimum system requirements include:
- Any Internet-accessible computer with at least Microsoft Internet Explorer 5 or Netscape 5
- 28K or faster Internet connection
- Macromedia Flash Player 7
Note: the course will automatically detect if you have Macromedia Flash Player 7 installed. If you do not have the Flash Player, the course will allow you to download and install the software for free.
