BSI’s Quality systems documentation course provides practical guidance on writing and maintaining readable and usable documents in accordance with an ISO 9001:2008-based quality management system. Experienced instructors lead students through the writing process, define document types, and explain document control, record control, and documentation benefits. Using ISO 9004:2000 and ISO/TR 10013:2001 for additional guidance, students will complete exercises that develop skills to evaluate and prepare procedures, quality manuals, instructions, and forms.
Learning objectives
- Recognize the value of documentation
- Identify different types of documents
- Identify required ISO 9001:2008 documents
- Learn to write effective documents
- Explain differences between documents and records
- Understand document control requirements
- Understand record control requirements
- Practice writing quality system documents
- Learn to adapt existing documents to the ISO 9001:2008 standard
Course materials
Students receive comprehensive course manuals with reference materials.
Who should attend
- Anyone involved in defining, writing, or managing documentation for an ISO 9001:2008-based system
- Anyone involved in documentation for an ISO/TS 16949:2002 (Automotive), SAE AS 9100 (Aerospace), ISO 14001:1996 (Environmental), and/or TL 9000 (Telecommunications) Management System
Prerequisite
This is an introductory course designed for individuals with little or no formal knowledge of developing quality management systems documentation. Knowledge of ISO 9001:2008 would be beneficial.
